FAQs
Read on for the answers to some of our most Frequently Asked Questions about geriatric care management. Have more questions? Just ask us.
How does this process work?
Start by contacting us to set up a complimentary consultation. You’ll share your story and concerns and we’ll share how care management works in relation to your family’s specific needs. If you’d like to move forward, we start with an assessment and goal-setting session. Our work then takes the place of whatever works best for the family in accordance with their goals. This is typically a mix of in-person and remote work whether that be daily, weekly, or monthly.
How long will we work together?
We work with families who intend to partner with a geriatric care manager over the long-term for full-spectrum support through their Senior’s aging journey. However, we understand that circumstances change, and clients are free to end services at any time. We request minimum services of a monthly check-in in order to remain on caseload. We are here when you need us and schedule our work together according to your preferences.
What if my Senior has an emergency? Are you on-call 24/7?
At this time our work is appointment-based. If we are actively working with your Senior and an emergency happens (for example, if they fall during a meeting at their house), we will of course call 911 and handle the situation to the best of our abilities. At this time we do not offer services for tending to Seniors’ needs on-call around the clock. However, many of our clients work with home care agencies that do provide 24/7 supervision, and we manage these services if this is something a Senior needs.
What if I don’t want to talk in front of my Senior?
To the fullest extent possible we will respect your wishes to keep our work together private. If we need to obtain protected information about your Senior, we will need either proof of Power of Attorney or a Release of Information from your Senior. If we become aware of an unsafe situation regarding your Senior, we do need to report it appropriately, even if that means breaking previously agreed-upon confidentiality.
How much does this cost? Does insurance pay for it?
Geriatric care management service costs are variable and based on your goals for your Senior’s care. We will talk with you about rates when discussing what services you need. While insurance may cover some recommended products and services, the direct services of ACE Senior Care Navigators are an out-of-pocket cost. However, if your Senior has a long term care insurance policy that offers care management benefits, you may be able to utilize these funds to pay for our services. We are happy to work with you to figure out if this is possible. In general, we aim to be competitive in the local care management market and provide a high level of both quality and value of our services, aiming to support clients’ judicious spending practices when it comes to Senior care. We serve clients on all points of the financial spectrum and aim to be financially accessible to all families.
What is your service area?
ACE is proud to serve Seniors in our two regions. Our Chicagoland region extends north through Lake Forest, west through Arlington Heights, and south through the north neighborhoods of the city east of 90/94. Our Western Suburbs region includes Batavia, Carol Stream, Campton Hills, Geneva, Glen Ellyn, Naperville, Oak Brook, St. Charles, Wheaton, Winfield, and surrounding communities. If your Senior lives in a nearby community, please let us know as we may be able to provide services depending on circumstances. If your Senior lives outside our region, we recommend finding a local care manager through the directory of the Aging Life Care Association.
What our clients say
Learn more about how ACE Senior Care Navigators can help you and your Senior navigate the aging process.
